Frequently Asked Questions
Everything you need to know about Thirteen Supply.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sticking to your usual size for a tailored look.
Are your materials sustainably sourced?
At Thirteen Supply, we prioritize quality and ethics. Our garments are crafted using premium organic cotton and recycled blends wherever possible to ensure longevity and reduce environmental impact.
Can I track my package once it ships?
Yes. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.